Refund policy

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🛠️ SERVICE POLICY (Customer Support)

Customer Service Policy

We are committed to providing excellent customer service.

Support Hours
Monday – Saturday: 9:00 AM – 6:00 PM (GMT)

Contact Information
Email: support@yourstore.com
Response Time: Within 24–48 hours

Order Changes & Cancellation

  • Orders can be modified or canceled within 12 hours of placing the order

  • After that, orders are processed and cannot be changed

Incorrect Address
Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by customers.

Lost or Stolen Packages
We are not liable for lost or stolen packages confirmed delivered. Please contact your local courier.

🔄 RETURN & REFUND POLICY (Dropshipping Friendly)

Return & Refund Policy

We want you to be satisfied with your purchase.

Return Window
You may request a return within 30 days of delivery. (Shopify Help Center)

Eligibility for Returns
To be eligible:

  • Item must be unused and in original packaging

  • Must include proof of purchase

Non-Returnable Items

  • Final sale items

  • Personalized/custom products

  • Hygiene-related items

Return Shipping

  • Customers are responsible for return shipping costs

  • Shipping fees are non-refundable

(You can offer free returns if you want more trust)

Refund Process

  • Once we receive and inspect your return, we will notify you

  • Refunds are processed within 5–10 business days to original payment method

  • Processing time may vary depending on your bank (Shopify Help Center)

Damaged or Defective Items
If your item arrives damaged:

  • Contact us within 48 hours

  • Provide photos/videos

  • We will offer a replacement or full refund

Exchanges
We only replace items if defective or damaged.